QR fatigue in hospitality: why printed menus and quality holders win in 2025
Guests want to see the offer right away, not unlock a phone, chase Wi-Fi, or tap through extra screens. Bright lights bounce off glossy tables and phone glass; older diners may need readers; younger diners often save battery. At lunch rush, each extra tap adds seconds at the bar, and staff repeat answers a clear sheet would show. That’s the pattern operators call “QR fatigue”: micro-delays stacking into slower first orders and missed add-on sales.